Employment Opportunities at Malvern Retreat House

Summary

The Community Outreach Manager works with the Men and Women of Malvern Group Leaders, Catholic Affinity Groups, and internal staff to meet our growth and retention objectives. They develop strong relationships with existing and potential group leaders, individual retreatants, and key stake holders to increase retreat attendance. This is a full-time position with evenings and weekends as required. Remote work is available. Position reports to the Chief Operating Officer

Position Requirements

• Minimum of five to seven years+ of professional sales/customer service experience.

• Proficiency in Microsoft Office suite especially with experience with Excel, Word,

  Power Point, Publisher, and ability to learn our proprietary software

• Knowledgeable of the Men and Women of Malvern retreat groups.

• Knowledge of Catholic Affinity Groups a plus.

• Detailed understanding of and love for the Catholic faith

  Critical Skills/Demonstrated Behaviors

• Excellent customer relations manager who guides retreat groups through the retreat process working with the entire spectrum of the retreat community from new prospects to long-time retreat members.

• Effectively uses referrals, networking, and research to grow our annual attendance

• Outstanding communication skills including attentive listening skills; expressing ideas

  clearly and effectively both verbally and in writing

• Natural relationship-builder who finds and makes connections between people of faith

  and the mission of Malvern Retreat House.

• Self-starter who is persistent and flexible; correctly anticipating what needs to be done

  and doing it

Key Responsibility Areas

• New Retreat Group Identification: Identify, inform, and invite new groups to attend retreats

• Group Leader Engagement: Motivate, invite, recruit, and support Men and Women of Malvern group leaders in the identification, cultivation, and invitation of new retreat attendees.

• Communication: Prepare, deliver and follow-up on retreat group communications, invitations, retreat logistics, and post retreat reviews to assure an excellent retreat experience.

• Plan, implement and track short and long-term strategies with the Philanthropy team to measure our success and create accurate revenue, cash, and involvement metrics for the organization.

  Critical Success Criteria

• Self-Assurance and Humility: Has a strong faith and deep trust in the Lord. Inspires self and others to fulfill commitments and achieve positive outcomes. More interested in the success and growth of others than self. Strives for personal and professional excellence. Is committed to lifelong growth in holiness, confidence, and competence.

• Comfortable with Independence: Ability to develop and provide solutions when all necessary information is not available. Is a quick thinker that is willing to make timely and appropriate decisions. Understands that deviations from the routine are part of the work process and readily accepts changes in procedures, assignments, and priorities. Takes change in stride; adapts, improves, and overcomes obstacles and challenges. Balances competing priorities in assignments. Does not dwell on the negative or downside of things or decisions.

• Resilient Drive: Has the inner desire to live Malvern Retreat House’s mission. Motivated to achieve personal goals and to support the organization’s goals, knowing that that will require effort, flexibility, and skill. Anticipates problems and obstacles and brings resourcefulness and a “can-do-spirit” to both short and long-term goals and tasks. Finds satisfaction in the living out of one’s purpose and values. Committed to the development and training that it will take along the way.

• Effective Communicator: Is passionate about the Lord and comfortable sharing the “Good News”, the beauty of the Catholic Church, and the mission of MRH.

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  Is This Your Calling? Want to Know More? We would Love to Learn More About You!

  Send us an email (marketing@malvernretreat.com) with your resume, cover letter explaining your reasons for considering this position and why you might be the perfect fit for us and our mission.